Osteopathy is classified as primary healthcare and as such your practitioner is considered an essential worker.
Under that remit, provisions have been put in place to continue to serve the needs of patients in a safe environment, and to minimise spread of the covid-19 virus.
New procedures have been implemented to help keep patients and staff safe.
Please read the following:
Facilities have now been made available to book appointments online. As part of this process you will be asked to pay for your appointment by debit/credit card, using our secure payment process. This is to reduce the risk of cross contamination by handling cash or the card payment terminal.
You will receive an appointment confirmation followed by an appointment reminder email with which you will be sent a Pre-appointment Covid-19 screening questionnaire, which you are kindly asked to complete and submit before attending for your appointment. Patients will not be seen without having submitted the completed form. If you are currently experiencing and covid-19 symptoms then you should not attend your appointment. In this event, we would appreciate as much notice as possible of your cancellation.
Upon arrival, please park in rear car park of Epos House, in view of the front door of The Wellness Suite. Please stay in your car until you are notified.
NB: You do not need to call the office to inform us of your arrival.
You will be called in at the appropriate time.
Please note: There is no facility to wait in the reception.
Hand sanitiser will be provided for your use upon entering the suite and which we'd kindly appreciate if you'd use it.
Whilst every effort is made to remain punctual, please accept that with new provisions in place, sometimes appointments can over-run slightly.
A policy of minimising undressing has been introduced:
Please note that only one person will be allowed in the treatment room at any one time. If you require to have someone to come along as a chaperone then they must sit in the corridor with the door slightly ajar.
About your treatment
You may notice that your treatment methodology has changed and been adapted to comply with guidelines.
Whilst provisions have been implemented to minimise spread of the virus, we urge you to make your own judgement as to your own 'at risk' status, as to whether you feel you should attend your appointment or not.
In such cases where patients feel that they may prefer not to attend a 'face to face' appointment, facilities are in place to provide an online consultation. To find out more, please click here.
Your Co-operation is Appreciated
Whilst we feel we have taken every possible step in taking the necessary precautions, please bear with us while we get into the new way of working. If you feel that there is something that has not been addressed, then we welcome your feedback.
We continue to monitor the situation, and should it be deemed necessary to cancel or postpone your appointment, then we will endeavour to provide as much notice of cancellation as possible.
Similarly, if for any reason, you are unable to attend your appointment, it would be appreciated if you could give as much notice as possible.
If you have any questions about your appointment then please email:[email protected]
Whilst the government continue to relax the rules around covid, it is felt that lessons have been learnt and practices have been implemented that make good sense and so we will continue to observe these, to help keep patients and practitioner safe.
For Your Piece of Mind:
Book your next appointment online by clicking the button below:
To book an Initial Consultation you should call on 01773 843 033 during office hours. Our friendly reception staff will be pleased to find a convenient appointment for you.
We accept payment by credit/debit card